PASS GUARANTEED SERVICENOW - CIS-CSM - LATEST NEW SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - CUSTOMER SERVICE MANAGEMENT EXAM EXAM PREP

Pass Guaranteed ServiceNow - CIS-CSM - Latest New ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam Prep

Pass Guaranteed ServiceNow - CIS-CSM - Latest New ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam Prep

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To prepare for the CIS-CSM exam, candidates should have a strong understanding of ServiceNow's platform and its various applications, as well as experience working with customer service or IT service management processes. They should also be familiar with best practices for configuring and customizing the CSM application, including the use of workflows, business rules, and scripting. In addition to theoretical knowledge, candidates should have hands-on experience working with the CSM application in a live environment, as this will help them to better understand how to apply their knowledge in real-world scenarios. Overall, the CIS-CSM Exam is an important certification for professionals who want to demonstrate their expertise in using ServiceNow's CSM application to improve customer service and IT service management processes.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q205-Q210):

NEW QUESTION # 205
What does Major issue Management use to identify all other customers impacted by a major case?

  • A. Notify lists
  • B. Customer Product lists
  • C. Account lists
  • D. Recipient lists

Answer: D


NEW QUESTION # 206
What action can be performed by a Customer Admin (sn_customerservice.customer_admin) and NOT by a Customer (sn_customerservice.customer) in the Customer Service Portal?

  • A. Can resolve cases reported by themselves
  • B. Can create, view, and edit cases for their account
  • C. Can view assets belonging to their account
  • D. Can create and update contacts for their accounts

Answer: D


NEW QUESTION # 207
Which of the following are true regarding the Community Portal application? (Choose two.)

  • A. It is only available to CSM license holders
  • B. Most of the configuration does not require System Administrator role
  • C. It is available to any customer with a Community license
  • D. It is available by default with the Support and Service portals

Answer: A,C

Explanation:
- Licensed for the Customer Service Management application & licensed for HR Service Delivery, so c. is wrong, which makes a. a logical choice - "The roles required to define requirements and set up forums include sn_communities.admin or sn_communities.forum_admin." (d.) Source: - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-communities/task/activate-communities.html (licensing) - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-communities/reference/r_setup-communities-admin.html(


NEW QUESTION # 208
How many active OpenFrame configurations can you have on an instance?

  • A. 0
  • B. Unlimited
  • C. 1
  • D. 2

Answer: B

Explanation:
Explanation


NEW QUESTION # 209
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-servicemanagement/reference/r_BRIWCustomerService.html


NEW QUESTION # 210
......

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